Frequently Asked Questions | FAQ | Khwabon Ka Ghar

Frequently Asked Questions (FAQs) for

Welcome to our FAQ section! Here you'll find answers to common questions about our products, orders, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact our customer service team.

General Questions

Q1: What is KhwabonKaGhar.com?

A1: KhwabonKaGhar.com is an online store offering a wide range of products for your home. We aim to provide quality items that help you create your dream living space.

Q2: How can I contact customer service?

A2: You can reach our customer service team by calling us at +92 345 8444338 Our operational hours are (Monday to Saturday, 10:00 AM - 5:00 PM PKT].

Q3: Where is your local office located?

A3: Our local office address is 4B Zaman Park, Canal Bank, Lahore Please note that visits are by appointment only.

Product Questions

Q4: How can I find specific products on your website?

A4: You can use the search bar at the top of our website to search for products by name, category, or keywords. You can also browse our categories from the main navigation menu.

Q5: Are the product images accurate?

A5: We strive to display product images as accurately as possible. However, colors and textures may vary slightly due to screen settings and lighting conditions. Please refer to the product descriptions for detailed information.

Q6: Do you have a physical store?

A6: Currently, KhwabonKaGhar.com operates exclusively online.

Order & Payment

Q7: How do I place an order?

A7: To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping details and payment information.

Q8: What payment methods do you accept?

A8: We accept [List accepted payment methods, e.g., Visa, MasterCard, JazzCash, Easypaisa, Bank Transfer]. All payments are processed securely.

Q9: Can I change or cancel my order after it's placed?

A9: We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [Your Contact Number] or [Your Email Address]. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the shipping process.

Q10: How do I know my order is confirmed?

A10: After placing your order, you will receive an order confirmation email with your order details. If you don't receive it within a few minutes, please check your spam folder.

Shipping & Delivery

Q11: What are your shipping costs and delivery times?

A11: Our shipping costs and estimated delivery times vary depending on the shipping method and your location within Pakistan. Please refer to our Shipping Policy for detailed information.

Q12: Do you offer international shipping?

A12: No, currently we only ship within Pakistan.

Q13: How can I track my order?

A13: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress on the courier's website.

Q14: What if my package is damaged or lost during shipping?

A14: Please refer to our Shipping Policy for instructions on how to proceed if your package is damaged or lost. Contact us immediately so we can assist you.

Returns & Refunds

Q15: What is your return policy?

A15: We accept returns for unused items in their original packaging within [Number] days of delivery. Please review our Return Policy for full eligibility criteria and the return process.

Q16: How do I return an item?

A16: To initiate a return, please contact our customer service to obtain a Return Merchandise Authorization (RMA) number. Detailed instructions can be found in our Return Policy.

Q17: How long does it take to get a refund?

A17: Once your return is approved, your refund will be processed within [Number] business days to your original payment method. For more details on the refund process, please see our Refund Policy.

Q18: Do you offer exchanges?

A18: We only replace items if they are defective or damaged. For more information, please refer to the "Exchanges" section in our Return Policy.

Privacy & Security

Q19: Is my personal information safe with you?

A19: Yes, we take your privacy seriously. We implement reasonable security measures to protect your personal information. Please read our Privacy Policy to understand how we collect, use, and protect your data.

Q20: Do you use cookies on your website?

A20: Yes, we use cookies to enhance your Browse experience. You can manage your cookie preferences through your browser settings. More