Khwabon Ka Ghar
Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, returns, and more. If you still need help, our customer service team is ready to assist.
Quality & Sourcing
Is your bedding original?
Our bedding is 100% original. Pakistan’s textile industry is a global pioneer, exporting worldwide to major international brands such as Ted Baker, Pottery Barn, and Dunelm. We source high-grade export surplus directly, ensuring every piece matches international quality standards.
Is the material defective?
No. While defective fabric does enter the open market, we strictly do not source it. Export mills produce buffer quantities in case of misprints or flaws. When initial production runs go seamlessly, the remaining pristine fabric is released into the open market via agents in Faisalabad, which is the fabric we purchase.
Do the sets come with original brand tags?
Because export surplus fabric is released in rolls (thaans) and stitched by our specialized vendors, sets typically do not feature original brand tags. On rare occasions, complete ready-made sets are released by the mills, and only those retain their original tags.
Sizing & Customization
Are the sizes customizable?
Yes. While our standard bedding follows Pakistani sizing parameters, we regularly cater to international clients with varying mattress dimensions. We offer full size customization on our products.
To request custom dimensions, please contact us before placing your order:
- Instagram DM:@Khwabonkagharr
- WhatsApp: 03234405877
- Email: orders@khwabonkaghar.com
What is the difference between a duvet cover and a comforter?
A duvet cover is an unpadded shell designed to slip over your existing quilt or inner insert. A comforter features built-in, lightweight 150 GSM filling.
Ordering & Payments
How do I place an order?
A 50% advance payment is required to confirm your order and begin processing. We accept payments via Bank Transfer, JazzCash, Easypaisa, and Credit/Debit Cards.
Do you deliver internationally?
Yes, we cater to and fulfill orders worldwide.
Processing & Shipping
How long does order processing take before dispatch?
- Standard Bedding & Table Linen: 3 to 4 working days.
- Cot Sets, Baby Nests & Nursery Essentials: 5 to 6 working days.
Which courier service do you use?
We partner with PostEx for nationwide delivery across Pakistan.
How can I track my order once it ships?
As soon as PostEx collects your package, you will receive a tracking link via email to monitor your delivery in real time.
How are shipping rates calculated?
Standard shipping is PKR 545 (up to 10 kg). High-volume items—such as Cot Sets, Baby Nests, and Comforters—require individual protective packaging and are charged separate shipping fees per volumetric item.
Care Instructions
How should I wash and care for my bedding and nursery items?
- Bedding & Table Linen: Machine wash on a gentle cycle with cold water and mild liquid detergent. Line dry in the shade to preserve vibrant colors and prints.
- Baby Nests & Cot Sets: Wash removable covers inside-out on a delicate cycle using mild,
baby-safe detergent. Lay flat to dry to maintain product structure and
shape.
Returns & Exchanges
What is your return and exchange policy?
If there is an issue with your order, please notify us within 3 working days of delivery. Send your order number along with photo proof via Instagram DM or email. Upon review, a replacement will be dispatched or a refund will be processed immediately. Custom-tailored pieces are final sale.
Still need help?
Talk to our customer service team
We are available Monday to Saturday, 10:00 AM to 5:00 PM PKT.